Website terms of use and standard client service agreement terms.
These terms govern your use of prismcore.com.au and apply to all visitors, regardless of whether you become a client.
By accessing or using this website, you agree to be bound by these Website Terms of Use. If you do not agree, please do not use this website. We may update these terms at any time — continued use of the site after any change constitutes acceptance of the updated terms.
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You must not:
All content on this website — including text, graphics, logos, design, copy, tools (including the revenue calculator), and code — is the property of Prism Core and is protected under Australian copyright law.
You may not reproduce, distribute, modify, or republish any part of this website without our prior written consent. You may share links to our website freely.
The content on this website is provided for general information purposes only. While we make reasonable efforts to keep information current and accurate, we make no warranty as to its completeness or accuracy.
Nothing on this website constitutes legal, financial, or professional advice. You should seek independent advice before making business decisions based on content found here.
This website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
To the maximum extent permitted by law, Prism Core excludes all liability for any loss or damage — including indirect or consequential loss — arising from your use of, or inability to use, this website or any content on it.
Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law.
These Website Terms of Use are governed by the laws of New South Wales, Australia. Any disputes relating to your use of this website are subject to the exclusive jurisdiction of the courts of New South Wales.
These are the standard terms and conditions that form part of every Prism Core client services agreement. The specific scope of services, fees, and commercial terms are agreed separately per engagement in the Key Commercial Terms document provided to each client. Reading these terms does not create a binding agreement between you and Prism Core.
This document, including the Key Commercial Terms and these Terms and Conditions, forms the entire agreement between Prism Core and the Client and supersedes all prior discussions, proposals, and arrangements, whether oral or written.
All AI systems, workflows, copy, templates, sequences, scripts, and campaign materials created by Prism Core remain the property of Prism Core. The Client receives a non-exclusive, non-transferable licence to use them only while this agreement is in force. Any of the Client's pre-existing material that Prism Core adapts remains the Client's property.
Each party must keep the other's confidential information confidential, including the Client's database, contacts, and business data, and Prism Core's systems, methodologies, and pricing, and use it only to perform this agreement, until it becomes public through no fault of that party or disclosure is required by law.
The Client must comply with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), including ensuring all contacts have consented to receive communications. Prism Core stores and processes the Client's data only to deliver the services, using reasonable security measures. On termination, Prism Core will, at the Client's request, return or delete the Client's database and revoke access within 30 days, except where retention is required by law.
All AI-generated messaging is reviewed and approved by the Client before go-live. By approving the system for use, the Client accepts full responsibility for the appropriateness of all outbound communications sent to its contacts.
The Client indemnifies Prism Core against any claim, fine, or loss arising from messages sent to the Client's contacts on content the Client approved, including claims under the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), or by any contact.
Prism Core's total liability is capped at the fees paid in the prior 3 months. Prism Core is not liable for indirect or consequential loss and gives no guarantee of specific revenue outcomes.
Nothing in this agreement excludes rights that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, Prism Core's liability for failure to meet a consumer guarantee is limited, where the law allows, to resupplying the services or paying the cost of resupply.
Fees are payable as set out in this agreement. Overdue amounts accrue interest at 2% per month, and the Client is responsible for reasonable recovery costs. SMS usage is billed monthly at cost, separate from all other fees.
Minimum service term is 3 months from confirmed go-live. After the initial term, either party may exit on 30 days written notice. Early exit within the initial term makes the full remaining balance immediately due, with no refund on amounts paid. Prism Core may suspend after 7 days notice of outstanding payment and may terminate immediately on material breach. On termination, any fees or performance amounts already earned remain payable.
Where the DBR Agent is selected, the agreed performance fee applies to any contact in the Client's database that Prism Core engaged during the term and that settles or closes a deal, including where the deal settles after termination. Calculated and invoiced monthly.
Prism Core may engage contractors or subcontractors to deliver the services and remains responsible to the Client for the work performed. Neither party may assign this agreement without the other's written consent, not to be unreasonably withheld.
The parties are independent. Nothing in this agreement creates a partnership, joint venture, agency, or employment relationship, and neither party can bind the other.
Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party platforms.
This agreement is governed by the laws of New South Wales, Australia, with exclusive jurisdiction in the NSW courts. Before starting court action, the parties will attempt to resolve any dispute by good-faith discussion, and by mediation in NSW if unresolved within 14 days.
Variations must be in writing and signed by an authorised representative of each party. If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in full force. Clauses covering intellectual property, confidentiality, indemnity, and limitation of liability survive termination. Notices must be in writing to the email addresses on the signature page. A failure to enforce a term is not a waiver of it.
We're happy to walk you through anything before you sign. Reach out directly and we'll respond promptly.
quincy@prismcore.com.au →