How we collect, use, and protect your personal information.
Prism Core is an AI-powered sales automation company based in Sydney, New South Wales, Australia. We help businesses improve their sales performance through custom-built AI systems, CRM implementation, and performance-based partnership models.
Our website is prismcore.com.au. Our primary contact email is quincy@prismcore.com.au.
We collect personal information that you provide to us directly, or that is generated through your use of our website and tools.
When you use our free revenue calculator, we may collect the values you enter and the results generated, including:
This data is only associated with your contact record if you subsequently submit our enquiry form.
We use personal information only for purposes directly related to our business services:
We will not use your information for purposes that would not be reasonably expected by you at the time of collection.
Prism Core uses AI-powered agents to handle initial outreach, follow-up, and qualification on behalf of our business and our clients. Our AI agent, Pete, may contact you via SMS to respond to your enquiry, re-engage a previous interaction, or schedule a consultation.
By submitting your contact details and providing SMS consent on our forms, you acknowledge that initial contact may be handled by an AI-assisted agent, and you agree to receive such communications as part of our sales and support process.
When you submit our enquiry form, you are given the opportunity to consent to receiving SMS messages from Prism Core. This consent covers:
Message frequency: Message frequency varies depending on your interaction with our team. Standard message and data rates may apply.
Opting out: You can opt out of SMS communication at any time by replying STOP to any message. You can also contact us directly at quincy@prismcore.com.au to request removal from our contact list.
We do not send unsolicited bulk SMS. All messages are sent in the context of an existing enquiry or business relationship.
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
We use the following third-party platforms to operate our business. Each has its own privacy policy that governs their use of data:
We only engage third-party services that meet appropriate data security standards and we do not permit them to use your information for their own marketing purposes.
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
You may request deletion of your personal information at any time, subject to any legal obligations we have to retain it.
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us at quincy@prismcore.com.au. We will respond within 30 days.
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include:
No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately.
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. These include:
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies for cross-site advertising or behavioural tracking.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please contact us using the details below. We take privacy seriously and will respond promptly.
For questions about this policy, requests to access or correct your information, or to lodge a complaint, reach out directly. We respond to all privacy enquiries within 30 days.
quincy@prismcore.com.au →